Política de envío

Domestic Shipping Policy (India)

Shipment processing time

All orders are processed and shipped out within 1 business day (excluding weekends or holidays). We might not be able to ship to locations under restrictions and lockdowns. If it so happens that the location of delivery is unavailable, or the item is returned to us due to any location restriction, we will refund the whole amount minus the shipping expenses if any. For items shipped under our free shipping policy, a levy of ₹40 per kilogram will be applied.

Shipments will be delivered on all days including holidays. If we experience a high volume of orders, intimation will be sent out using electronic means (email or WhatsApp) to the phone number or email declared by the customer during checkout.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. boxes or APO/FPO addresses

Shipments will not be delivered to P.O. boxes or addresses where the package cannot be handed over to a person.

Shipment confirmation and order tracking

Once the order is shipped, the customer will be notified by email with a tracking number, where available for the location.

Customs, duties, and taxes (domestic)

TeaFit is not responsible for any customs and taxes (except GST) applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We take extra care in selecting our shipping partner, and TeaFit is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

TeaFit ships to select international destinations. We use trusted global logistics partners (DHL, FedEx, Aramex, and India Post International, depending on destination) to deliver orders worldwide.

Destinations we currently ship to

Delivery times above are estimates from the date of dispatch (not from the date of order). Actual delivery may vary due to customs clearance, local courier capacity, weather disruptions, and public holidays in the destination country. Remote and rural addresses may require additional transit time.

International shipping rates

International shipping is calculated at checkout based on three factors:

1. Destination country — courier zone pricing varies by region.
2. Total weight of the order — calculated to the nearest 0.5 kg, with both actual weight and volumetric weight assessed (the higher of the two applies, as is standard with international couriers).
3. Service level selected — Standard or Express, where available for the destination.

The exact shipping cost for your order will be displayed at checkout before payment. We do not mark up our international shipping rates beyond what we are charged by the courier.

Customs, duties, and import taxes (international)

By placing an international order, you accept responsibility for any customs duties, import taxes, brokerage fees, or local handling charges imposed by your country. TeaFit cannot predict or control these charges, as they vary by country, declared value, and the customs authority's discretion. We recommend checking your country's import allowance before ordering — many countries permit personal-consumption food shipments below a certain value to enter duty-free.

If a parcel is refused at the destination because the recipient does not wish to pay customs duties, the parcel may be abandoned, returned, or destroyed by the courier. In such cases, we are unable to refund the original shipping cost or any return-shipping costs incurred. The product value (excluding shipping) will be refunded only if the parcel is returned to us in its original sealed condition.

Country-specific restrictions

Most TeaFit products contain milk powder, which is classified as a dairy product. A small number of countries restrict or prohibit the import of dairy-containing food products from India for personal use. Before ordering, please check whether your country permits the import of:

• Powdered milk and dairy-containing food preparations
• Tea-based food preparations from India
• Sealed, packaged dry-food products for personal consumption

Our caffeine-free, dairy-free products (such as Sukku Malli, Hojicha, Ceremonial Matcha, and Culinary Matcha) are accepted in a wider range of countries and may be a better choice for destinations with strict dairy-import rules. If you are unsure, please email us at hi[AT]battlestar.in before placing your order.

Shipment confirmation and tracking (international)

Once your order is dispatched, you will receive an email and WhatsApp message containing your tracking number and a link to the courier's tracking page. Most international shipments can be tracked end-to-end. For destinations served by India Post International, tracking is available up to the destination country's customs entry point, after which the local postal service takes over and tracking depth depends on local capability.

Damages and lost shipments (international)

If your international shipment arrives damaged, please do not discard the packaging. Photograph the outer packaging, the inner contents, and the damaged products, and email these to us at hi[AT]battlestar.in within 48 hours of delivery. We will work with the courier to file a claim and arrange a replacement or refund as appropriate.

For shipments that do not arrive within 30 days of dispatch and cannot be traced, please contact us. We will initiate a lost-shipment investigation with the courier. Once the parcel is officially declared lost (typically 45–60 days from dispatch, per courier policy), we will refund the order or dispatch a replacement at our discretion.

Returns and exchanges (international)

Due to the cost and complexity of international return logistics, we do not accept returns for international orders unless the product is damaged on arrival or significantly different from what was ordered. In such cases, please follow the damages process above.

Opened or partially consumed products cannot be returned. International customs regulations also restrict the re-import of food products into India, which is why our standard domestic returns policy is not available for international orders.

Returns Policy (Domestic)

We stand by our product. If for any reason the product does not meet your expectations, please ship it back, in its original packaging, to the address mentioned on our Contact Us page. We will try to rectify the situation as soon as possible, and if we are unable to do so, we will refund the product value in part or full as the case may be.

However, any return must be filed with us within 7 days of delivery.

Any product that has been opened or consumed may not be accepted for return. The cost of return shipping will be borne by the customer unless specified otherwise by TeaFit.

If you receive a product in damaged condition, please do not accept the package and return it. We will ship replacement products in such cases.

Return shipping address

The address customers should print on the shipment label is:

Cancellation Policy

We understand that there may be cases where you, the customer, want to cancel a paid order. We use third-party logistics providers to ship products, and this has implications for how we process cancellations.

• If you wish to cancel an order before it has shipped, please contact us as soon as possible. We will cancel the order and process a full refund.
• If you wish to cancel an order after it has shipped, the order may not be cancellable and may still be delivered to you. If you are firm on cancellation, you can refuse delivery; however, the cost of the return shipment will be deducted from any refund we make.
• For international orders, cancellations after dispatch are generally not possible because the parcel has already entered the international logistics chain. If a parcel is refused at the destination, customs duties, return-shipping costs, and any abandonment fees will be deducted from the refund.
• We use a third-party payment gateway to process payments and refunds. It may take 7–10 working days for the refunded amount to reflect in your account, depending on your bank.

We accept cancellations on orders until they have been delivered. Once an order has been delivered, the Returns Policy will apply.

Last updated: May 2026 · TeaFit · Battlestar Food Technologies Private Limited