Refund policy

Return & Refund Policy

TeaFit makes zero-sugar beverages — sealed, consumable food products. For food-safety and hygiene reasons, we do not accept returns or offer refunds for change of mind, incorrect ordering, or products that have been opened or partially consumed. We do, however, stand behind every cup. If there is a genuine problem with your product or your shipment, we will make it right on a case-by-case basis.

When you may be eligible for a return or refund

We will review your request if any of the following apply:

• The product arrived damaged, leaking, or with compromised or tampered packaging.
• You received the wrong item, the wrong variant, or an incomplete order.
• The product was defective, or was past or near its best-before date on arrival.
• A shipping failure — such as a lost parcel or confirmed non-delivery — that we are able to verify with the courier.

When you are not eligible

We are unable to accept returns or process refunds in these cases:

• Change of mind, ordering the wrong flavour or variant, or no longer needing the product.
• The product has been opened, partially consumed, or is not in its original sealed condition — unless the issue is a genuine product defect.
• The request is raised more than 7 days after delivery.
• Damage caused by improper storage after delivery (for example, exposure to heat or moisture).

How to raise a return or refund request

All requests must be raised by email. Please follow these steps:

1. Email us within 7 days of delivery at hi[AT]battlestar.in with the subject line “Return / Refund Request — [Your Order Number]”.
2. Include your order number, the product(s) affected, and a clear description of the problem.
3. Attach photographs of the outer packaging, the product, and the specific issue (damage, leakage, wrong item, best-before date, etc.). For damaged shipments, please do not discard the packaging until your claim is resolved.
4. Our team will review your request and respond, usually within 2–3 business days. We may ask for additional information to assess the claim.
5. If your request is approved, we will confirm the resolution — a replacement, a refund, or store credit — and the next steps.

How approved resolutions are handled

Once a request is approved, we will offer the most appropriate resolution for the situation — typically a replacement of the affected product, a refund of its value, or store credit. Where a return of the physical product is required, we will share the return address and instructions, and where the issue is our fault (damage, wrong item, or defect), we will cover the return shipping cost.

All eligible refunds are processed using our third-party payment gateway and may take 7–10 working days to appear in your original payment method, depending on your bank.

Cancellations

If you wish to cancel an order before it has shipped, please email us as soon as possible and we will cancel it and process a full refund. Once an order has shipped, it may no longer be cancellable; you may refuse delivery, but any return shipping cost will be deducted from the refund. For subscription orders, please refer to our Subscription Policy for how to pause, skip, or cancel upcoming deliveries.

International orders

Due to the cost and complexity of international return logistics, and customs restrictions on re-importing food products into India, we do not accept returns on international orders except where the product arrives damaged or is significantly different from what was ordered. In such cases, please follow the same email process above. Full details are set out in our Shipping Policy.

Last updated: August 2026 · TeaFit · Battlestar Food Technologies Private Limited